Frequently Asked Questions

What is Toby?

Toby is a team collaboration app that gives your browser tabs special powers. Thousands of users in over 150 countries trust Toby to help teams be more productive at work. Toby was the #1 Chrome Extension from Product Hunt in 2016 and named Best of 2016 by Google. Some new features coming to Toby are focus prioritization, collection sharing, and smart notes. We’re on the mission of reimagining how work happens for modern teams.


How does Toby work?

Toby lives on every new tab of your Chrome browser. On the right side of Toby you’ll notice that it displays all the tabs you have open within the window. The main purpose of Toby is to help tame your browser tabs, to do this simply drag the tab from the right bar into a collection in the center. This will close the tab inside the window. Once a tab is inside a collection you will be able to move, rename, and tag it. Upon creating a Toby account your tabs will automatically sync across multiple desktops. Enable advanced features by going into the settings and toggling it on. To use these advanced features you will have to click on the vertical “...” on each collection to use it.


Who uses Toby?

There are many users who count on Toby everyday to help organize their work. To date we have 75,000 users and growing. Our initial research has found unique use cases within sales, marketing, human resources, recruitment, project/product management, and many more.


What are the benefits of using Toby?

Toby is the only team collaboration app that gives users special powers within the browser. We are more than a storage solution for your tab overload problem. We advocate for better browser hygiene by helping you prioritize information relevant to your work.


How do I create a Toby account?

When you download Toby you are prompted to create an account. If you chose to skip the process you can always use Toby however your tabs will only be saved to locally. To create an account go to the settings in the top right.


What browsers do you support?

Toby is optimized and built for latest version of Google Chrome only. Firefox, Opera, and Safari are not in our immediate roadmap.


I want to change my email address?

To change your email address, please send us an email at support@gettoby.com we will be able to do the swap within 24 hours or less.


Can Toby run on a mobile phone? Or a tablet?

Toby doesn’t have an iOS or Android app available yet (but will be on high priority in the next couple of months). Running Toby on a desktop is the optimal experience, if you are using a touch-screen laptop there may be some issues with scroll.


How do I submit feature requests?

We love new feature requests! Send us a message through our contact form or to hello@gettoby.com or tweet us. We'll add your message to our "Feature requests" Toby list and make sure we discuss it, brainstorm it and come up with new amazing solutions for Toby.


Toby disappeared/is no longer working, what should I do?

  1. Go to chrome://extensions (or Menu, Settings, Extensions)
  2. Check if Toby is showing up in the list and is enabled. If it's not enabled, enable it by checking the Enable checkbox
  3. If opening a new tab still doesn't load Toby, try unchecking it and reenabling it by checking Enable again
  4. If Toby still isn't loading, it may be getting overrun by another extension. Try unchecking other extensions and trying new tabs until Momentum launches
  5. Check your Chrome browser to see if it is up to date and the same with Toby

How do I manually update Toby?

Sometimes when we push out a new update you won't get it right away. To ensure that your version of Toby is up to date follow these three easy steps:

  1. Type: chrome://extensions/ into the Google Chrome URL bar
  2. Click the "Developer Mode" checkbox, located near the top right of the page
  3. Click on the "Update extensions now" button that appears


Help! I lost my Bookmarks Bar!

Have no fear, your previously saved bookmarks are just around the corner!

  1. If you're on a computer running Windows press: Ctrl + Shift + B on your keyboard at the same time
  2. If you're on a Mac press: Command + Shift + B on your keyboard at the same time


I’ve requested a password reset, but I haven’t received an email from Toby yet

  1. If you sent yourself the email but never received it: Check your spam folder (and any email filters you've set up) to make sure the message isn't being directed away from your email inbox
  2. If you cannot find the password reset email after checking your spam folder, try adding support@gettoby.com to your contact list. Afterward, we recommend sending yourself a password reset email again


Tabs, Notes, Collections, Tags, Teams, Organizations: Definitions

  1. Tabs - same as your browser tabs
  2. Notes - a text file created inside of a collection(s)
  3. Collections - a group of tabs or notes inside of Toby
  4. Tags - a label attached to a collection(s) to help sort and filter tabs/notes
  5. Teams - a group of people who own shared collections
  6. Organizations - groups of teams and individuals that own shared collections and non-shared collections


How do I delete my account?

To delete your Toby account, please send us an email at support@gettoby.com changes will come in effect within 24 hours.


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